Support

Find, share or delete an event photo

On the booth’s welcome screen, swipe in from the left edge to open the current event’s Photo History. Open a saved session to view its available prints, share its files or reprint. A guest can give the operator the event name and approximate time to help locate a session.

Operators can select sessions for deletion under Events → Sessions. A file already exported, saved to Photos, delivered by AirDrop or printed has its own copy. If the event uses immediate deletion, the session may already have been removed from the iPad.

Set up a printer or check a missing print

In operator settings, open Printers to select AirPrint or the Windows Print Bridge. Check the connection and run a test print. The iPad and printer or bridge computer need a reachable local network. Also enable printing for the event and check the paper size and orientation.

If a job shows an uncertain result, check the printer and its queue before requesting another copy. Open the saved session to reprint once you know another sheet is needed.

Studio Monthly and Restore Purchases

The app is free to download so you can prepare events and run clearly marked rehearsals. New guest photo sessions require Studio Monthly, an auto-renewing monthly subscription. Open App Settings → Studio Subscription to see Apple’s localized price, subscribe, restore an existing subscription or manage cancellation. Use the Apple Account that made the purchase.

Connect before an event to check renewals. Once Apple has verified the current subscription period, Classic capture and installed themes work offline until that access expires. A new renewal cannot be confirmed while the iPad remains offline.

If the subscription expires, your event designs, purchased theme ownership and saved media remain. You can still open, export, share and reprint saved results. Subscribing again restores access to new guest sessions.

AI conversions, AI credits and new Video Messages are not offered in the public app. Classic Session Story videos remain part of the photobooth experience.

Theme purchases and offline use

Theme packs are optional, one-time purchases of event artwork, separate from Studio Monthly. An active Studio subscription is required to run new guest sessions with any theme. Installed packs can be used offline during the verified subscription period. Buying, restoring or downloading a pack requires a connection. If a purchased theme is missing, use the same Apple Account and choose Restore Theme Purchases in Themes, then download the pack again if needed.

Apple displays the localized price before purchase. Cancelling Studio Monthly does not remove your theme ownership. Existing event media remain accessible. Contact the developer about a missing entitlement or use Apple’s service for billing and refund requests. Apple purchase and refund support