ClipLite support
Need a hand with compression, saving a video, or your subscription?
Contact us
Email jerzzz777@yahoo.com. Include your device model, iOS version, ClipLite version, and what happened. Please avoid sending private videos or payment details.
How do I compress a video?
Open your Library, select a video, choose Best quality, Balanced or Smallest, then tap Compress. For multiple videos, tap Select in the Library (or touch and hold a video), check the videos you want, and tap Continue to choose quality. Keep ClipLite open until processing finishes.
Why doesn’t every video get smaller?
Some videos are already efficiently encoded. Savings depend on the source and settings. Re-encoding may change fine detail. ClipLite keeps only smaller, validated outputs; failed or unchanged results don’t use your free allowance.
Where are my saved videos?
Tap Save to Photos after compression succeeds. Once Photos confirms the save, ClipLite removes its exported app copy. Unsaved results remain in the app. Open Settings → Manage app storage to see imported videos, unsaved results and temporary files. Your original is never deleted by ClipLite.
Why hasn’t my free storage increased?
Keeping an original and its compressed copy uses additional space. Compare the saved copy before deciding whether to remove an original yourself in Photos. Photos may retain deleted items in Recently Deleted until you remove them there.
Can’t access a video?
Check Photos access for ClipLite in iOS Settings. If you allowed only selected items, add the videos you want. iCloud-only videos may need to download before processing; check your connection and available device storage.
How do subscriptions work?
The first three successful compressions are free. ClipLite Pro is an optional annual auto-renewable subscription. It renews unless canceled at least 24 hours before the current period ends. The price appears before purchase. To cancel or manage it, open iOS Settings, tap your name, then Subscriptions. Deleting the app does not cancel a subscription.
How do I restore Pro?
Use Restore purchases on ClipLite’s subscription screen with the Apple Account used to subscribe. For billing or refund requests, visit Apple’s purchase support.
How do I turn off reminders?
Disable weekly reminders in ClipLite Settings, or manage notifications for ClipLite in iOS Settings.
Privacy and terms
Read our privacy policy and Terms of Use.